Digital & Design Payment Control Management Lead

Company: JPMorgan Chase & Co.
Location: San Francisco
Posted on: April 2, 2026

Job Description:

Description Join our Firm-wide Control Management team and make a real difference! This role offers the opportunity to oversee audits, regulatory exams, and manage the control environment. As part of the Payments Controls Organization, you'll be instrumental in advancing our strategic operating model. The Payments Controls Organization is undergoing a transformation and advancing it’s end to end strategic operating model, bringing together the product, operations and technology controls organizations. The Digital & Design lead will be a member of the Global Digital & Design Controls leadership team and work closely with the Business and Functional partners as well as Regional leadership to develop, communicate and implement the Payments end to end controls strategy in region. As a Digital & Design Payment Control Management Lead within the Firm-wide Control Management team, you will be responsible for aligning cross-functional support to the business priorities and the execution of Regional payment regulatory agenda. You will lead governance across the program and closely collaborate with key global and regional partners across Payments including Operations, Technology, Product Management, and the Business Control Managers. Your role will be pivotal in promoting the transformation and advancement of the Payments Controls Organization's end to end strategic operating model. Job Responsibilities: Drive and lead oversight of the end to end system of controls that mitigates risk through active engagement, thematic reviews, risk analysis and control deep dive which continuously manage and reduce the Business’s residual risk profile. Engage with and conduct regular reviews with senior leadership, stakeholder committees, or other relevant bodies to validate and assess priorities across WP controls teams. Lead problem solving and data driven decision making, inclusive of process design, re-engineering, and target state modeling Identify and proactively manage risk to delivery of our end to end target operating model strategies. Navigate within the organization and align key stakeholders to influence, build consensus and get things done Deliver high quality, consistent and meaningful executive reporting and analytics to identify trends and themes to support business decisions Create and deliver executive communications, status reporting, and metrics Manage via a matrix a group of team members and build/develop the right skills, experience, knowledge and capacity in support of the above Control responsibilities and oversight for all controls impacting Payments in the region including front line controls, operational controls and technology controls Chairing regional and governance forums as necessary. Furthermore, playing a key escalation role as and when needed (to global and regional management) Oversee execution by the team of a regular testing program of existing control framework, including location product reviews Required qualifications, capabilities and skills: Relevant industry experience of 10 years, ideally with business management and financial expertise. Experience in managing, inspiring, and motivating teams, providing vision, creativity, presence, and credibility. Ability to influence outcomes and get the best from people in a matrix organization. Skilled in synthesizing information to create comprehensive narratives for management. Attention to detail and ability to integrate fragmented facts into coherent statements. Quickly establishes rapport with business heads and other leaders. Confident communicator, capable of providing clear and succinct updates for all organizational levels. Proficient in analyzing problems, applying quantitative analytical approaches, and working well in cross-functional teams. Solution-oriented, leveraging networks to identify and implement solutions, and taking responsibility for issues through resolution. Self-starter with excellent quantitative and analytical problem-solving skills, adept at data manipulation. Proven ability to achieve quality results in high-pressure, rapidly changing environments, with a flexible and proactive approach to business change. FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Keywords: JPMorgan Chase & Co., Cupertino , Digital & Design Payment Control Management Lead, Accounting, Auditing , San Francisco, California