Front End Shift Supervisor - NL

Company: New Leaf Community Markets, Inc.
Location: Santa Cruz
Posted on: June 1, 2025

Job Description:

1213 - NL River Street, Santa Cruz, California, United States of AmericaJob DescriptionPosted Friday, May 23, 2025 at 10:00 AM - Expires Saturday, June 7, 2025 at 9:59 AMWho is New Leaf Community Markets?New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We've partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.

Our mission is to be a purveyor of good - from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it's our passionate staff who make it all possible. We're committed to taking care of our people by leading the way with progressive employment practices.
Every day, we work to create an atmosphere of openness, caring, trust, and fairness - a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Ingredients You'll Bring to the Table:
You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.

You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What's on Your Plate:Job Title:Front End Shift SupervisorDepartment:Front EndReports To:Front End ManagerFLSA Status:Non-ExemptSummaryPartners with management in daily supervision of department operations and staff, including customer service, department conditions, merchandising, food safety, work safety, and communication.Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. Provides exceptional customer service and contributes to a positive and collaborative team environment.Essential Duties and ResponsibilitiesGeneral Requirements:

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.Position Responsibilities:
  • Cashiers, bags customer purchases and performs carry-outs when needed.
  • Oversees department in the absence of department management team.
  • Guides the work of department clerks, including daily planning and assigning of work, ensuring quality standards, training and coaching staff and overseeing their productivity. Adapts approach for different learning styles among staff.
  • Assists in daily department communication prior to each shift; produce codes, additions to Front End (FE) journal, changes to processes and any other information pertaining to department operations.
  • Partners with management to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels. Includes general upkeep and ongoing maintenance and troubleshooting of equipment.
  • Partners with department manager to establish service expectations and train staff to deliver an exceptional customer experience in the front end.
  • Partners with department manager to ensure department scheduling meets business needs.Works with store management and uses tools and reports to understand and respond to current store trends.
  • Maintains the organization, rotation and cleanliness of back stock areas.
  • Partners with department manager to establish cash handling, register and return procedures for department and ensure compliance.
  • Partners with department manager to ensure department is trained and complies with alcohol sales regulations.
  • May assist management in other activities, such as scheduling, hiring and performance reviews.
  • Processes returns per policy and assists cashiers with complex returns.
  • Maintains Front End resource guide and ensures cashier accuracy.
  • Notifies department manager or Manager on Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
  • Performs other tasks and duties as assigned.This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.Customer Service SkillsEngages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.Education and/or Experience
    • Previous customer service, food service, retail or grocery experience preferred.
    • Knowledge of retail Front End Department required.
    • Previous supervisory or management experience required.
    • Entry level to high level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.Language SkillsBasic ability to read and interpret documents required.Mathematical SkillsBasic math and computation skills required.Reasoning AbilitySkills to read, understand and follow through on verbal and written instructions. Skills to exercise good judgment at all times.Knowledge of English (Preferred)This is a customer service driven position. Should have the ability to speak, read and understand English.Physical DemandsThis position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders. Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands and wrists; grasping/squeezing. Frequently required to: lift 11-20 pounds; twist; reach at/above shoulder ; reach below shoulder. Occasionally required to: carry 21-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder.This position may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.Why You'll Love Working at New Leaf Community Markets
      • Amazing Benefits Package - Including comprehensive medical, dental, vision, and 401k at 25 hours a week.
      • Great earning potential with the opportunity for growth within our family of brands
      • Paid Parental Leave available
      • Lifestyle Scheduling
      • Public Transport Benefits
      • Paid Community Service Hours
      • 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations1213 - NL River Street, Santa Cruz, California, United States of America
        #J-18808-Ljbffr

Keywords: New Leaf Community Markets, Inc., Cupertino , Front End Shift Supervisor - NL, Hospitality & Tourism , Santa Cruz, California