Developer Support Engineer
Company: Jfrog
Location: Cupertino
Posted on: November 27, 2025
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Job Description:
At JFrog, we’re reinventing DevOps to help the world’s greatest
companies innovate and we want you along for the ride. This is a
special place with a unique combination of brilliance, spirit and
just all-around great people. Here, if you’re willing to do more,
your career can take off. And since software plays a central role
in everyone’s lives, you’ll be part of an important mission.
Thousands of customers, including 80% of the Fortune 100, trust
JFrog to manage, accelerate, and secure their software delivery
from code to production a concept we call “liquid software.”
Wouldnt it be amazing if you could join us in our journey? We are
looking for top-notch Developer Support Engineers, to be partners
rather than just employees and be the technical focal point for
JFrog customers. Besides a wild ride and a lot of learning, we’ll
leap your career forward! As a Developer Support Engineer in JFrog
you will • Troubleshoot and Investigate complex customer’s CI/CD
scenarios and provide innovative solutions for their requirements •
Set up JFrog applications and 3rd party products in various
development environments • Analyze log files, thread dumps, HTTP
traffic, JVM and OS parameters • Reproduce customer scenarios and
fill relevant bugs/features • Maintaining and improving a knowledge
base of known issues and solutions • Integrate and collaborate with
JFrog’s R&D, QA, Release and Sales teams • Ability to work in
flexible hours and on weekends while needed • Develop scripts in
Bash, Python, Groovy for debugging and automating To be a Developer
Support Engineer in JFrog you need… • BS or equivalent in Computer
Science, Computer Engineering, Management Information Systems, or
Information Technology, plus 2 years or similar experience. •
Customer-facing experience, 3-5 years. • Able to manage complex,
escalated cases, involving multiple architectures across multiple
platforms. • Experience in Linux - Mandatory • Strong technical
software-related debugging skills - Mandatory • Understanding of
Java or other compiled language - Mandatory • Knowledge/experience
with databases, LDAP, Apache https, Apache Tomcat - Advantage •
Experience with networking and reverse proxy (nginx/httpd) -
Advantage • Experience in the DevOps industry - Advantage WHAT
JFROG CAN OFFER… • At JFrog, base salary is only one component of
our compensation package. • This position has a base salary range
between $100,000 to $105,000. Base salary will be based on your
skills, qualifications, experience and location. • JFrog embraces
hybrid work: 3 days in office / 2 days remote. • This position also
includes an equity package of restricted stock units (RSU). In
addition, JFrog employees are eligible to participate in our
Employee Stock Purchase Plan. • JFrog provides employees
comprehensive benefits including medical, dental, vision,
retirement, wellness and much more!
Keywords: Jfrog, Cupertino , Developer Support Engineer, IT / Software / Systems , Cupertino, California
