Operations Manager III
Company: PTR Global
Location: Cupertino
Posted on: November 27, 2025
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Job Description:
Job Description Position: Senior Fraud Operations Specialist
Location: Cupertino, California Duration: Contract Job ID: 171030
Job Overview: As a Senior Operations Specialist, candidate will
lead initiatives aimed at enhancing customer support processes with
cross-functional teams (including client’s contact centers) and
managing high-priority escalations that standard processes struggle
to resolve. This includes collaborating closely with
cross-functional teams to detect, mitigate, and prevent fraud and
scam activity impacting client’s store credit and gift card
products and, while supporting key projects designed to safeguard
client’s customers. Responsibilities: Manage executive escalations
related to store credit and gift card fraud, ensuring timely
resolution and alignment with Client’s fraud mitigation strategies.
Lead special projects to improve fraud detection, mitigation, and
prevention measures, specifically for store credit and gift card
products. Oversee and refine customer support processes to handle
fraud-related cases efficiently, including managing communications
with internal teams and external partners. Track, analyze, and
prioritize fraud-related issues in testing and production
environments; coordinate with engineering and partners to resolve
issues swiftly. Conduct end-to-end testing for fraud prevention
initiatives, providing regular updates and documentation on testing
progress. Support program management, reporting, and documentation
for fraud and risk initiatives, ensuring compliance with evolving
industry standards. Monitor performance metrics related to fraud
detection and partner performance, issuing alerts and providing
actionable insights to business teams. Key Qualifications: Deep
understanding of store credit and gift card products, including
fraud risks, scam scenarios, and risk management best practices.
Expertise in fraud prevention, compliance, and risk management
controls within the payments industry. Proven experience in
designing and optimizing customer support processes to enhance
service efficiency and response times. Strong analytical and
critical thinking skills, with a proactive, innovative approach to
fraud prevention. Excellent written and verbal communication
skills, able to clearly convey findings and updates to stakeholders
at all levels. Collaborative and adaptable team player, with the
ability to thrive in a dynamic, fast-paced environment. Exceptional
attention to detail, with proven project management experience in
operational support. Schedule Notes: Hybrid schedule (Tues-Thurs
onsite, Monday to Friday remote) 6 Infinite Loop Cupertino, CA IL06
About PTR Global: PTR Global is a leading provider of information
technology and workforce solutions. PTR Global has become one of
the largest providers in its industry, with over 5000 professionals
providing services across the U.S. and Canada. For more information
visit www.ptrglobal.com At PTR Global, we understand the importance
of your privacy and security. We NEVER ASK job applicants to: Pay
any fee to be considered for, submitted to, or selected for any
opportunity. Purchase any product, service, or gift cards from us
or for us as part of an application, interview, or selection
process. Provide sensitive financial information such as credit
card numbers or banking information. Successfully placed or hired
candidates would only be asked for banking details after accepting
an offer from us during our official onboarding processes as part
of payroll setup. Pay Range: $60 - $70 The specific compensation
for this position will be determined by a number of factors,
including the scope, complexity and location of the role as well as
the cost of labor in the market; the skills, education, training,
credentials and experience of the candidate; and other conditions
of employment. Our full-time consultants have access to benefits
including medical, dental, vision and 401K contributions as well as
any other PTO, sick leave, and other benefits mandated by appliable
state or localities where you reside or work. If you receive a
suspicious message, email, or phone call claiming to be from PTR
Global do not respond or click on any links. Instead, contact us
directly at 1 214-740-2424. To report any concerns, please email us
at legal@pinnacle1.com
Keywords: PTR Global, Cupertino , Operations Manager III, IT / Software / Systems , Cupertino, California
