Software Engineer III - L2, L3 Support
Company: JPMorgan Chase & Co.
Location: Palo Alto
Posted on: April 2, 2026
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Job Description:
Description We have an exciting and rewarding opportunity for
you to take your software engineering career to the next level. As
a Software Engineer III at JPMorgan Chase within the Commercial &
Investment Bank , you serve as a seasoned member of an agile team
to design and deliver trusted market-leading technology products in
a secure, stable, and scalable way. You are responsible for
carrying out critical technology solutions across multiple
technical areas within various business functions in support of the
firm’s business objectives. Job responsibilities Serve as an
escalation contact for L2 and L3 support teams, handling critical
incidents and ensuring timely resolution. Collaborate with SRE,
Development, and Operations teams to prevent the recurrence of
major incidents. Troubleshoot and resolve issues related to
Kubernetes clusters, deployments, and networking. Define and refine
alerts, dashboards, and logging strategies for proactive issue
detection. Work closely with engineering and operations teams to
support deployment and maintenance activities. Maintain up-to-date
documentation, runbooks, and knowledge articles for
troubleshooting. Develop and enhance automation scripts to reduce
manual intervention. Adds to team culture of diversity, equity,
inclusion, and respect Required qualifications, capabilities, and
skills Formal training or certification on software engineering
concepts and 3 years of applied experience Experience in L2 & L3
support, SRE, or DevOps roles. Experience in handling client-facing
applications. Experience with Kubernetes (troubleshooting,
deployment, networking, and scaling). Expertise in monitoring and
observability tools like Dynatrace, Datadog, Apica, Prometheus,
Grafana, Splunk, OTel2 Solid understanding of incident management.
Basic understanding of cloud platforms like AWS, GCP, Azure, and
networking fundamentals. Experience with log management and
analysis for debugging production issues. Preferred qualifications,
capabilities, and skills Proficiency in at least one scripting or
programming language (Python, Bash, Go, etc.). FEDERAL DEPOSIT
INSURANCE ACT: This position is subject to Section 19 of the
Federal Deposit Insurance Act. As such, an employment offer for
this position is contingent on JPMorganChase’s review of criminal
conviction history, including pretrial diversions or program
entries.
Keywords: JPMorgan Chase & Co., Cupertino , Software Engineer III - L2, L3 Support, IT / Software / Systems , Palo Alto, California
