Job ID: 1269182 | Amazon.com Services LLC
Echo Frames is Amazon's first prescription-ready smart glasses.
The vision of the product is to allow our customers to bring the
magic of Alexa on-the-go, to do more and be more present. The team
is focused on bringing technology and design into a form that is
familiar to millions of glasses wearers, in a way that has never
been done by any other company before. If you are excited about
pushing the envelope and developing brand new experiences for
consumers, we would love to meet you.
Amazon is looking for a Senior Beta Program Manager to join an
exciting new project team working to build a completely new best in
class consumer product. We are an innovative, cross-platform,
customer-obsessed team, working on big-bets in an innovative
environment. Our organization rewards intellectual curiosity while
maintaining the direct to market product focus. Our mission is to
invent and simplify large-scale solutions and bring the future to
We are inventing the future of consumer electronics products and
are looking for a Senior Beta Program Manager who can drive the
creation and development of programs to validate the customer
experience during the product development cycle. You will work with
end users and a variety of internal teams to represent the voice of
the customer as well as be a “hands on” contributor to plan and
execute beta programs, analyze and report customer feedback, and
support and troubleshoot issues to keep the user feedback flowing.
Along the way, you’ll need to identify opportunity for improvements
and put processes and tools in place to support continual scaling
of our beta program. You will be asked to track program progress,
communicate status and results, and independently drive issues to
resolution. Customer obsession, cross-team coordination, project
management, analytical skills, and an ability to learn and
understand new technology are essential.
This position demands an ability to prioritize and multitask.
The ideal candidate will have experience with project management,
user insights, survey tools/analytics, and will be excited to
influence the customer experience of new products. You will also
have need to have great people skills, experience working with
cross-functional teams, and be willing and able to ‘roll your
sleeves up’ and get the job done.
· Create, manage, and scale beta programs from the ground up for
a new product and iterate/improve with each new beta cycle.
· Recruit beta participants, organize onboarding, execute robust
programs, and drive customer feedback.
· Perform statistical analysis to identify data trends, diagnose
product pain-points, and calculate KPIs leveraging survey tools,
such as Qualtrics, Excel, and more advanced statistical
· Deliver key insights to leadership in a timely and effective
· Independently cross-train and learn best practices for beta
· Be an expert in product features and have a robust
understanding of roadmap/prioritization to best engage with
participants during interactions.
· Work with cross-functional teams in a highly collaborative
environment and advocate for the best customer experience.
BASIC QUALIFICATIONS · Bachelor’s Degree or 4+years equivalent
· 5+ years of relevant work experience in program management in
software or hardware development
· 5+ years of experience in building processes, project
management, and schedules
· Experience working with and gaining insights from end
PREFERRED QUALIFICATIONS · Strong oral and written communication
skills, as well as ability to think clearly, analyze
quantitatively, problem-solve and prioritize
· An entrepreneurial mindset, with the tenacity to develop ideas
independently, ability to multitask and thrive in fast-paced
environment is crucial
· Advanced user insights experience
· Analytical skills, including experience with data sets and
intermediate knowledge of statistics
· Familiarity with using, debugging and troubleshooting SW and
Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
Amazon is an Equal Opportunity-Affirmative Action Employer –
Minority / Female / Disability / Veteran / Gender Identity / Sexual
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