Customer Support Specialist - Executive Level

Company: Apple
Location: Cupertino
Posted on: May 3, 2021

Job Description:

Customer Support Specialist - Executive LevelSanta Clara Valley (Cupertino),California,United StatesSupport and ServiceMinimum 5 years experience providing excellent customer serviceExcellent verbal and written communicationAble to effectively tailor communication and style to differing audiencesStrong technical aptitudeResourcefulness and flexibilityAdvanced judgement and negotiation skillsAble to self manage and work independently in a dynamic, constantly changing environmentDescriptionCommunicate official positioning on company issues. Develops creative solutions to customer problems. Works under dynamic and ever-changing work environment. Identifies and calls out product or customer issues. Find opportunities for operational improvements and suggests improvement strategies. Empowered to use discernment when stabilizing company and customer needs. May provide reporting and be asked to support additional task as needed.Education & ExperienceBS/BA or equivalent experienceAdditional RequirementsSpanish, French, and/or Portuguese fluency preferredApple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Keywords: Apple, Cupertino , Customer Support Specialist - Executive Level, Other , Cupertino, California