Service Readiness Technical Program Manager
Company: Apple Inc.
Posted on: June 9, 2021
Imagine what you could do here! At Apple, new ideas have a way
of becoming extraordinary products, services, and customer
experiences very quickly. Bring passion and dedication to your job
and there's no telling what you could accomplish. It's the
diversity of our people and their ideas that encourages the
innovation that runs through everything we do, from amazing
technology to industry-leading environmental efforts.
AppleCare has an immediate opening for a Service Readiness
Technical Program Manager. In this role as a key technical
contributor, you will lead, coordinate and cross-functionally
represent, the definition and execution of test and repair
processes for Apple's consumer product lines at our world wide
You must thrive in a fast-paced environment, have a strong
understanding of manufacturing fundamentals, and possess excellent
communication skills. You'll also need to excel working with
cross-functional teams to develop innovative service processes
which support large volumes, and deliver high quality, yet are
simple to execute and easy to control. Your contributions will make
a pronounced difference to the cost associated with service!
This role can be in Austin or Santa Clara Valley.
- 5+ years Program Management experience
- 3+ years experience of manufacturing, process, or quality
engineering in high-volume consumer electronics manufacturing
- Facilitation of regular cross functional meetings desired
- Work experience in a matrix organization desired
- Development of test stations / fixtures desired
- Ability to travel up to 15%
The Service Technical Program Manager (TPM) will design, deploy
and qualify high quality, high volume screening and repair
solutions at contract manufacturer and 3PL sites around the world.
You'll join a team of dynamic TPMs tasked with driving innovative
new service processes that will set the bar for quality in the
service industry, while reducing our environmental impact, and
improving the cost efficiency of service.
You'll be a valued individual contributor in the AppleCare
Engineering organization responsible for:
- Developing and implementing service screening and manufacturing
processes at contract manufacturer and 3PL sites, including
designing and executing development and qualification builds
- Defining Incoming Quality Control (IQC), Outgoing Quality
Control (OQC) and field quality performance data to drive quality
and efficiency improvements
- Working with operations partners and supplier teams to drive
yield, productivity, quality, and cost initiatives into repair and
- Developing and executing process control plans and audit plans
to manage process compliance and quality
You will also provide VP-level updates on technical and quality
performance, and project status.
Education & Experience
BS or higher in engineering discipline (industrial,
manufacturing, or mechanical preferred)
- We offer all kinds of ways to experience well-being,
confidence, and satisfaction.
Keywords: Apple Inc., Cupertino , Service Readiness Technical Program Manager, Other , Cupertino, California
Didn't find what you're looking for? Search again!