Senior Shipping and Receiving Associate

Company: The Millennium Group
Location: San Jose
Posted on: May 2, 2025

Job Description:

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG seeks individuals who can contribute to our 30+ years of success in the industry.
Responsibilities:

• Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.).
  
• Manage warehouse operations, including cage management, communication, and cleanup.
  
• Maintain inventory of mailroom and shipping supplies.
  
• Perform digital mail tasks such as scanning mail, emailing saved files, following up for instructions, and monitoring retention of original documents.
  
• Deliver, pick up, and transport materials within and between departments.
  
• Deliver office supplies and copy paper.
  
• Inspect deliveries for suspicious or threatening items.
  
• Pick up outbound boxes and packages from internal customer locations.
  
• Sort items into categories according to established methods.
  
• Prepare items for processing, shipment, or transportation.
  
• Enter activity data in logs and maintain records.
  
• Follow all safety procedures, maintain a clean and organized shipping & receiving area to ensure safety and efficiency.
  
• Prepare and process outbound courier shipments using computer or service provider's equipment (such as FedEx).
  
• Manage Federal Express program, including assigning user logins as permitted.
  
• Respond to shipping requests and prepare documents/items for shipping.
  
• Assist in packing and shipping items, including customer returns.
  
• Cross-train on other roles within the department and perform other duties as assigned by management.
  
• Provide excellent customer service and support.
  
• Act as a liaison, providing technical or logistical guidance to site customers and contracted service providers.
  
• Interface with customers to ensure expectations are met.
  
• Maintain positive relationships within the Facilities department and with site customers, promoting a positive team environment.
  
• Oversee work and customer communications to minimize operational impact.
  
  Qualifications:
  
  
• High School diploma or equivalent (GED).
  
• 2-5 years of Mail/Print services related experience preferred, with knowledge of Office Services procedures.
  
• 1-3 years of experience with Microsoft Office (Word, Excel, etc.).
  
• Excellent customer service skills and a proactive attitude.
  
• Strong verbal and written communication skills.
  
• Ability to work independently and as part of a team.
  
• Ability to perform multiple tasks with attention to detail.
  
• Ability to handle mail or hand carts, including flatbeds.
  
• Hazmat experience preferred.
  
• Must be able to lift up to 50 pounds.
  
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Keywords: The Millennium Group, Cupertino , Senior Shipping and Receiving Associate, Professions , San Jose, California